PSI Monitor - Network Monitoring Services

NETWORK SERVICES  |  PRODUCT FEATURES 

Learn More about ProSystems' personal care for your network:

- PSI Monitor Network Monitoring Services
- Preventive Maintenance Services
- Contracted Network Maintenance

Product Features

Click on a feature to learn more about PSI Monitor 's capabilities.

• Status
  
• Notifications
  
• Reporting
  
• Generic/Event Log Integration
  
• Remote Control
  
• SNMP
  
• Network Discovery
  
• Data Access

Status

The key feature of PSI Monitor is its web-based console, which provides the ability to consolidate all customers and/or locations into one central view. This provides the ability for "at-a-glance" management segmenting all monitored devices by type, responsibility and service with role-based access (views).

PSI Monitor V3.0 Dashboard

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Notifications

PSI Monitor provides the user with an effective way to implement management by exception-which allows the user to focus on specific tasks that require immediate attention. This is accomplished through a comprehensive notification system. The key elements within the PSI Monitor notification system include:

• Maintenance Windows: PSI Monitor has the ability to accomodate maintenance windows. Notifications will not be sent while a device is in a scheduled, or emergency maintenance period.
  
  
• Notification groups: PSI Monitor has the ability to handle different devices and/or services in a different manner. The user chooses the devices and the services that are to be included in a notification profile.
  
  
• Trigger flexibility: PSI Monitor allows users to define what constitutes as a notification event. This lets users define their own priorities within the scope of the system.
  
  
• Escalation: Most organizations have a process for handling incidents of escalating priority. PSI Monitor allows users to enforce that process within the system.
  
  
• Ownership: Once an incident is created, users are able to accept ownership of it. This allows the organization as a whole to be more efficient with incident management.
  
  
• User-centric notifications: Business users and technical users require different information from the system. PSI Monitor allows the notification content to be tuned to the type of user receiving the notification. This allows the IT people to obtain the technical details, and the management people to understand the business impacts.
  
  
• Trouble ticketing systems: PSI Monitor notifications are highly configurable and also available in XML format. This enables seamless integration into leading trouble ticketing systems for incident management.

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Reporting

The provisioning of appropriate information to all users (technical and business alike) is a key element of what PSI Monitor does. With two different report systems, PSI Monitor provides users access to the right data at the right time with its on-demand report system.

Flexibility is provided through the ability to export most PSI Monitor reports in CSV, PDF or XML formats. The reports can then be emailed directly from the PSI Monitor system to business or technology users. PSI Monitor provides more than 20 different report templates that generate more than 200 different reports on all aspects of the monitored devices. Key reports include:

• Availability Report
  
• Detailed Status Report
  
• Notification Sent Report
  
• Status Distribution Report
  
• Service Level Report
  
• Multi-metric Comparative Reports
  
• Multi-Device TCP Service Response Reports
  
• Asset Report
  
• Event or Generic Log Reports
  
• Executive Summary Reports
  

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Generic/Event Log Integration

Many of the agent-based services, such as the log monitoring modules and process monitoring, are extremely flexible. They allow the user to monitor various applications and test for specific conditions through the use of regular expressions. Our generic log file monitor sifts through batch and appended log files and triggers notifications based on user defined criteria. Users can configure application specific variables so that most applications, including security and storage applications, can be monitored.

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Remote Control

In order to provide effective outsourcing or managed service arrangements, it is imperative for the help desk to be able to not only diagnose problems remotely, but also to be able to take corrective action. PSI Monitor currently integrates with leading remote control technologies such as VNC T and Terminal Services Advanced Client (TSACT).

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SNMP

PSI Monitor is capable of collecting data from devices that have an SNMP V1 agent from a probe appliance deployed within the customer infrastructure. In keeping with Pro Systems view on usability, PSI Monitor organizes SNMP data into 'services'. Pro Systems' professional services team can tailor new SNMP services to suit your service offering.

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Network Discovery

In order to simplify the task of adding new customers, an PSI Monitor probe appliance deployed within the customer infrastructure can automatically detect all of the networked attached devices, as well as all of the standard network services running on those devices.

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Data Access

PSI Monitor will allow service providers to create an offline data warehouse of monitoring data. Using the offline access, data can be used for for reporting, data mining etc.

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