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Software Support

Pro Systems is very serious about providing the best quality support for our customers. The majority of our support is performed through our toll-free support line. Support is available from Pro Systems with or without a software support contract. For customers without a support contract, support calls are billed in 15 minute increments.
 

Software Updates

Occasionally we will place downloadable updates to our software in this section of our web site. Before applying an update to your software, be sure that you are running the correct version that the particular update was designed for. In addition, be sure to download the corresponding update instructions and read the instructions before applying the update. More information about our software and updates may be found in our online Knowledgebase by clicking here.

Tax Table Update - Released 02/24/09

This update contains a minor change to the tax tables for withholding related to the American Recovery and Reinvestment Act of 2009, Making Work Pay Credit.

Download the Update (SYSNEW.EXE) - 02/24/09 - Click here to download - Download the file to your hard drive and double click on it to unzip the files into your program directory (C:\PCSW). Once installed, open the Computer Checkbook program and use the Utilities, System Utilities, Get Updated Tax Tables After Update to update your tables. If you need the EIC changes you will also need to do Utilities, System Utilities, Process System Data Update.

  • Be sure to report any problems or errors.

Minor W2 Program / Tax Forms Update - Released 01/23/09

This update should only be applied to programs installed with the 8.45.01 update, released on 12/22/08.

This update contains a minor change in the W-2 for the printing of figures in box 12 for codes Y, AA and BB.  Also included are changes to the signature area of the 941, 940 and 943 and the new 2009 W-4 .    After update the newest version of the 941 may be printed from the W-2 module .

Download the Update (PCSW2_1099.EXE) - 01/23/09 - Click here to download - Download the file to your hard drive and double click on it to unzip the files into your program directory.

  • Be sure to report any problems or errors.

Minor Year-end Update - Released 01/07/05

This update should only be applied to programs installed with the 5.94.01 update, released on 12/14/04. Please read the update instructions before applying the update.

This update provides better handling of the prior year tax information to avoid printing the wrong tax year on tax forms. Also, the calculation problem on line 6 of the regular 940 (not the 940EZ) has been corrected.

  • Download the Installation Instructions (U010705.PDF) - 01/07/05 - Click here to download - To download this file, you must have the Adobe PDF reader installed in your browser. If you have a problem downloading the file, download the PDF reader here and then try the file download again. If you still have problems, please send an email to ssupport@prosystems.com and request that the installation instructions be emailed or faxed to you. Be sure to give us your fax number or email address.
  • Download the Update (WINW2005.EXE) - 01/07/05 - Click here to download - Refer to the Installation Instructions Section for more information.
  • Be sure to report any problems or errors.

 



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Pro Systems Inc.
Charlotte, North Carolina