Software Updates

Occasionally we will place downloadable updates to our software in this section of our web site. Before applying an update to your software, be sure that you are running the correct version that the particular update was designed for. In addition, be sure to download the corresponding update instructions and read the instructions before applying the update. More information about our software and updates may be found in our online Knowledgebase by clicking here.

Minor Year-end Update - Released 01/07/05

This update should only be applied to programs installed with the 5.94.01 update, released on 12/14/04. Please read the update instructions before applying the update.

This update provides better handling of the prior year tax information to avoid printing the wrong tax year on tax forms. Also, the calculation problem on line 6 of the regular 940 (not the 940EZ) has been corrected.

• Download the Installation Instructions (U010705.PDF) - 01/07/05 - Click here to download - To download this file, you must have the Adobe PDF reader installed in your browser. If you have a problem downloading the file, download the PDF reader here and then try the file download again. If you still have problems, please send an email to ssupport@prosystems.com and request that the installation instructions be emailed or faxed to you. Be sure to give us your fax number or email address.
• Download the Update (WINW2005.EXE) - 01/07/05 - Click here to download - Refer to the Installation Instructions Section for more information.
• Continue to check back here and the Knowledgebase for additional information and updates.
• Be sure to report any problems or errors.

Live Real-time Support

Live, interactive, real-time support is also available through WebEx On-call support services. By using WebEx, our support specialists can immediately solve your problems via the web by performing the following tasks:

. View your system as you run your application and demonstrate your problem
. Take control of your system or application (with your permission) and solve your problem as you watch
. Transfer files, programs and data files

If you are instructed to go to our WebEx On Call support site, you will be given a support number and requested to click here.

Recorded Support Sessions

Through the power of our WebEx record / playback capabilities, we can now record solutions to specific problems or questions that may occur within our software. To view these solutions, you only need Internet access, a browser and speakers. Click on the proper link below to review the recorded support sessions for specific software products.

Pro Systems Client Write-up for Windows