PSI Monitor Network Monitoring Services

NETWORK SERVICES  |  PRODUCT FEATURES 

Learn More about ProSystems' personal care for your network:

- PSI Monitor Network Monitoring Services
- Preventive Maintenance Services
- Contracted Network Maintenance

Preventive Maintenance Services

Services Includes:

• Monthly Preventive Maintenance (performed remotely or on-site)
• Completion of the Monthly Maintenance Checklist shown below for all KNEs and workstations covered under this Agreement
• Completion of the Quarterly Maintenance Checklist shown below for all KNEs and workstations covered under this Agreement
• Quarterly meeting with manager to discuss performance, utilization, alerts and resolution reports and capacity planning

Monthly Maintenance Checklist:

• System logs (check and resolve issues)
• Application logs (check and resolve issues)
• Clean tape drive
• Test restore from backup tapes to a temporary directory
• Perform disk defragmentation if applicable
• Maintain user lists (add or delete users) - Disable the guest account if it is not used
• Test UPS
• Update Emergency Repair Disks
• Review permissions and security settings on directory structures
• Clean up temporary files (both IE / Netscape and hard disks)
• Apply Pro Systems approved service packs to operating system and any server applications
• Run windows Update to get the latest security patches and rollups
• Monitor corporate antivirus logs and check items in the quarantine area
• Update any hardware drivers when necessary (Discuss with manager first)
• Check and clean the administrator's email account if applicable
• Update technical documentation
• Monthly network status report / discussion with manager

Quarterly Maintenance Checklist:

• General server / workstation cleanliness (Clean case, blow out dust, ensure proper seating and power connectivity)
• General site cleanliness (Ensure cleanliness and orderliness of wiring closets and technical environments under Pro Systems care)

Notes:

• Travel will be billed at a set hourly rate plus travel expenses
• If the Service Recipient commits to at least 3 hours of preventive maintenance per month, Pro Systems will guarantee a monthly on-site visit.
• If the Service Recipient only commits to one or two hours of preventive maintenance per month, Pro Systems will guarantee a quarterly on-site visit with other preventive maintenance items being performed remotely.